When you accepted that leadership position some years ago you came in sharp as a Ginsu knife! The person that you are today is not the same person you were 5 years ago. You are probably not the same person you were 1 year ago because […]
Are you really exercising self-control or are you a puppet?
In 1967, James and Bobby Purify released a song – “I’m Your Puppet“. I would classify this song as an “oldie but goodie”. The song is about a guy who is singing to his puppeteer. […]
How often do you encounter a great customer service experience? A few weeks ago my son lost his cell phone. He managed to acquire another phone by helping his aunt with a small job. I’m glad he recognizes that most people need to work to eat. […]
Over the years many have touted the importance of people, process and technology. Most of us would agree that process and technology are important and people are priceless. So how does culture fit in? Recently I was speaking to a friend about how our American culture […]
A leader in transition will benefit from renewing their mind. Several years ago, I remember sitting in my physician’s office waiting for my annual physical. After sharing pleasantries, we started to chat about my blood work. He mentioned I gained ten pounds and my cholesterol was […]
Critical Thinking: Do you need to change your default settings? I’m in a business where I tend to meet a lot of people. Typically, I’ll set up a call with my new colleague and schedule a time and place to meet for coffee or lunch. Think […]
Do you have like-minded partners? Warren Buffett and his right hand business partner Charlie Munger have walked together for a long time. Warren met Charlie in 1955 and Charlie has held the seat of Vice Chairman of Berkshire Hathaway since 1977. Together they have built the […]
There are three types of workers, tool collectors, craftsmen/women and artists. Some years ago I remember watching my brother and his friend fix up homes. I would watch them get out of the truck carrying heavy-duty power tools and carpentry equipment. I watched them for a […]
According to the Merriam-Webster dictionary, a free agent is a person who is able to act freely without being controlled by someone else: a professional athlete (such as a football player) who is free to sign a contract to play for any team. You are a […]
The cracks in our character are revealed during a crisis. It is so easy to be happy and upbeat when all is well and the sun is shining. But, how do you respond in situations when you feel pissed off because you just experienced an act […]
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